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Frequently asked questions
How long does shipping take?
Delivery times are approximate and exclude weekends and public holidays:
- Victoria: about 7–10 working days
- NSW, SA, ACT, and QLD: about 9–12 working days
- WA, NT, and TAS: about 9–12 working days
We can’t guarantee an exact arrival date. Shipping is calculated at checkout.
What’s your returns policy?
Products that arrive faulty, damaged, or not as described are eligible for a return, refund, or replacement under the Australian Consumer Law.
We don’t accept returns or refunds for change of mind — please check product details carefully before ordering.
Where do orders ship from?
Orders are fulfilled by trusted shipping partners. That means items may ship from different locations depending on the product.
You’ll receive tracking details by email once your order is on its way.
What if my order arrives damaged?
Sorry about that — please contact us with your order number and clear photos of the item and packaging.
We’ll sort a replacement or refund as quickly as we can.
Still need help?
Use the form below and choose an enquiry type so we can get back to you faster. Include your order number if you have one.